COVID-19 PRECAUTIONS

A note to our customers. To ensure the safety of our customers, partners, and employees, we’re implementing the following safety precautions for all Parlor deliveries. We ask for your full cooperation in observing these safety best practices as recommended by the CDC. We want to ensure that your delivery runs smoothly and safely. If you have any questions please reach out to info@getparlor.com

Delivery Safety In accordance with CDC guidelines, our team is observing the following safety precautions: Contactless Delivery: For all deliveries, no signatures are required. We’ll email you a delivery confirmation with digital signature.

CDC-recommended PPE: All team members will be required to use PPE (masks, gloves, and booties) and will sanitize their hands before they enter your home. We ask that you wear a mask as well in the presence of our delivery team.

Social Distancing: We require that our delivery team maintain a distance of at least 6 feet from you at all times and ask that you do the same.

Delivery Preparation To help ensure a smooth delivery, our team has implemented the following process and asks for your full cooperation: Advanced Delivery Notice:Our team will contact you 30 minutes before your delivery to ensure that you are ready to receive your artwork, can open the windows to ventilate the delivery area, and have time to sanitize any relevant areas. Your cooperation on this helps keep you and our delivery crew safe.

Minimize Time Spent: Please help our crew minimize the time spent in your home by moving all furniture or other objects (including artworks) that might hinder or delay our delivery crew from installing your artwork.

Cleanliness: Our delivery partners maintain the highest standards of cleanliness in their trucks and observe a standard of care in line with CDC guidelines.

Symptoms & Illness: Our team and partners are instructed to stay home if they show any signs of illness or if they have been exposed to anyone with symptoms. If you’re feeling unwell or may have been exposed to COVID-19, or otherwise need to change your delivery date, please email us at info@getparlor.com to reschedule for a later date.

GENERAL

Why did you start Parlor? Collecting art is something that feels out of reach for many people. Our goal is to make it easier for people to live with art, thereby getting more artworks out in the world where they can be enjoyed –– all while supporting galleries and artists.

How does Parlor work? Parlor offers access to artworks from galleries for an affordable monthly price with the option to purchase or rotate depending on your needs and interests. Parlor takes care of the delivery, installation, and insurance of all artworks. We currently serve New York.

Why use Parlor? Use Parlor if you are interested in hanging art on your walls but are not quite ready for the commitment of buying a piece, or if you’d like to try a piece at home before you buy it.

How does insurance work? All Parlor artworks are fully insured in your home. Our team will check the artwork’s condition before installing it on your wall, and again if the piece is being returned. We expect that you care for your artwork as if it were your own. Particular artworks may have specific care considerations that our team will prepare you for.

Are all artworks for sale? Yes, all artworks on Parlor are for sale. You can buy a Parlor artwork at any point during your loan period, and 100% of your monthly loan fees will be deducted from the purchase price. We can also get you set up with a payment plan so that you can continue paying off your artwork on a monthly basis.

Can my artworks be purchased by another party during my membership period? Because all of our artworks are owned by artists and galleries, artworks are still available for sale even if they are currently being loaned through Parlor. Should there be a purchase inquiry, you will be the first person to receive an offer to buy the piece. If you prefer not to buy the work, Parlor will pick it up free of charge and deliver a new artwork of your choosing to your home. Any monthly fees you’ve already paid will be automatically applied to your next piece.

How can I reach someone? The best and quickest way to reach us is via email at info@getparlor.com.

How long can I loan artworks for? You can loan a piece for 3–12 months. At the end of your loan period, you can either extend (up to a total of 12 months), purchase the artwork, or exchange for a new one.

Can I have more than one artwork? Absolutely. You are welcome to choose as many pieces as you would like for your space.

Are you hiring? If you’re interested in joining our team, reach out at jobs@getparlor.com and tell us about yourself.

What if I end my loan early? If you need to end your loan early, please let us know. Cancellation fees are 50% of your remaining loan fees and a $150 pick-up fee. If you need to move, please email us as soon as possible at info@getparlor.com.

OUR ARTWORKS

Where does your art come from? All of our artwork comes directly from our gallery partners in New York. We work with the galleries we most admire –– from emerging spaces to galleries that have been in business for decades, all of our galleries have built ambitious, thoughtful programs. We consider them the experts at spotting new talent and educating collectors about their work.

How often do you add new pieces? We add new pieces every week.

What if I want to buy some of my pieces? You can buy your artworks anytime during your rental period. 100% of your monthly payments will go towards your purchase.

If I rotate an artwork, will what I've paid toward one artwork go toward the new piece? No. Payments accrue only for the piece that you are currently living with.

Do you charge additional interest on the artworks? No, we do not charge interest. If you choose to buy an artwork, 100% of your loan fees are applied to the purchase and you never pay more than retail.

What kind of condition do items need to be returned in? Artworks are unique objects and should be treated with the utmost care. Any noticeable damages need to be communicated immediately at info@getparlor.com.

INSURANCE AND BILLING

Do you charge for damaged artworks? We ask that you treat artworks with the utmost care, but we know accidents happen. All our artworks are fully insured, however we assess damages on a case-by-case basis by our team.

What happens if one of my artworks is damaged? If an artwork is damaged, please let us know in a timely manner by emailing info@getparlor.com. The more information the better: please provide photos and a recount of what happened. That will enable us to quickly determine the best solution.

Is there a credit check? We run a “soft pull,” which does not affect your credit score. Soft pulls are common whenever credit is checked as part of a verification process. For instance, credit card issuers may check your credit to see if you qualify for certain offers, or your employer may run a soft inquiry before hiring you.

What if I cannot pay my monthly rental fee? Please contact us as soon as possible to discuss your circumstances at info@getparlor.com. Generally speaking, failure to pay your monthly fee will result in the removal of your artwork.

Do I need to sign a contract? Yes. All customers sign electronic terms and conditions prior to artwork delivery. If the terms have not been signed before your delivery date, the delivery may be postponed until we confirm receipt of a signed contract.

When will my card be charged each month? Your first monthly charge will go through the day you place your order. From there, you'll be charged on the monthly anniversary of your artwork delivery date.

Can I get itemized receipts? You can. Just email info@getparlor.com and we’ll respond with a list of your current artworks on loan.

What forms of payment does Parlor accept? We accept credit and debit cards associated with a U.S.-based billing zip code.

Where can I update my billing information? If you need to update your billing information, email us at info@getparlor.com.

Do product prices include tax? Parlor pricing does not include tax. Sales tax is added to monthly rental fees, trip fees, and early cancellation fees.

DELIVERY AND INSTALLATION

Where do you deliver? We deliver to all five boroughs of New York City.

Is the delivery white glove service? Naturally. Our delivery team will both deliver and install your artwork. We’ll be in touch ahead of the scheduled delivery to confirm the type of walls in your space to ensure a speedy installation.

How soon can I get my artworks after placing my order? We will ask you for your preferred delivery date upon checkout and do our best to accommodate.

Can I choose my delivery date and time? We’ll do our best to accommodate the delivery date you request. Our daily schedule is based on the trips for that day, the number of items being delivered, and your location, so we ask that you (or someone in your home) are fully available on your confirmed delivery date. You’ll always receive a two-hour arrival window at least two days before your scheduled delivery.

What should I expect on delivery day? We’ll prepare in advance to make your artwork installation as seamless as possible. Prior to delivery, we’ll coordinate details regarding insurance, elevators, tight entrances, wall types, and other factors that we’ll need to plan for. You’ll get a confirmed two-hour arrival window at least two days before your scheduled delivery. Each delivery takes about 30 minutes, but this may vary based on elements unique to your space. Our team will install your piece in your preferred location, but to ensure timely installations, won’t be able spend extended amounts of time moving items between rooms. You do not have to be home during the delivery, but we ask that someone is there to receive the artwork and sign for it.

Can you provide a Certificate of Insurance for my building? Parlor will provide a Certificate of Insurance if your building requires one. After placing your order, please let us know if this will be necessary.

Will you remove existing artworks for me while you're delivering Parlor items? Our team is not able to move or remove artworks that did not come through Parlor.

What should I expect on pickup day? Like delivery day, we’ll let you know when the pickup team is on the way. They’ll arrive to swap or remove your artworks and safely package them.